1Acceptance of Terms

By accessing our website, scheduling appointments, receiving medical treatment, or using any services provided by Shingle Creek Medical Group, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all patients, visitors, and users of our services, including but not limited to regenerative medicine treatments, chiropractic care, joint injections, trigger point injections, PRP therapy, and consultation services.

2Medical Services and Treatment

Nature of Services: Shingle Creek Medical Group provides comprehensive pain management and regenerative medicine services, including:

• Joint injection therapy for osteoarthritis and other joint conditions
• Trigger point injections for muscle tension and pain relief
• Platelet-Rich Plasma (PRP) therapy for tissue regeneration
• Wharton’s Jelly regenerative treatments (when available)
• Chiropractic care and spinal adjustments
• Non-surgical spinal decompression
• Nerve Release and Regeneration Injection Therapy (NRRIT)
• Comprehensive consultation and treatment planning

3Patient Responsibilities and Informed Consent

Informed Consent: Prior to receiving any treatment, patients will be provided with detailed information about:

• The nature and purpose of the proposed treatment
• Potential risks, benefits, and alternatives
• Expected outcomes and recovery timeline
• Post-treatment care instructions

Medical History Disclosure: Patients must provide complete and accurate medical history, including all current medications, allergies, previous treatments, and underlying health conditions. Failure to disclose relevant medical information may affect treatment safety and efficacy.

Compliance: Patients agree to follow all pre-treatment and post-treatment instructions, attend scheduled follow-up appointments, and communicate any concerns or adverse reactions promptly.

4Appointment Scheduling and Cancellation Policy

Scheduling: Appointments can be scheduled through our website, phone, or email. We will confirm all appointments and provide pre-treatment instructions when applicable.

Cancellation Policy:

• Cancellations must be made at least 24 hours in advance
• No-shows or same-day cancellations may result in charges
• Emergency situations will be considered on a case-by-case basis
• Repeated no-shows may result in termination of the doctor-patient relationship

Late Arrivals: Patients arriving more than 15 minutes late may need to reschedule to ensure adequate treatment time and consideration for other patients.

5Payment Terms and Insurance

Payment Policy: Payment is due at the time of service unless prior arrangements have been made. We accept cash, credit cards, and approved insurance plans.

Insurance: While we work with many insurance providers, coverage for regenerative medicine treatments may vary. Patients are responsible for:

• Verifying insurance coverage prior to treatment
• Understanding their benefits, deductibles, and co-payments
• Paying any amounts not covered by insurance
• Obtaining required pre-authorizations when necessary

Free Consultation: Initial consultations may be offered at no charge as advertised, subject to eligibility requirements and limitations.

6Privacy and Confidentiality (HIPAA Compliance)

Protected Health Information: We are committed to protecting your medical information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

Information Use: Your medical information will be used solely for:

• Providing medical treatment and care coordination
• Processing insurance claims and billing
• Compliance with legal and regulatory requirements
• Quality improvement and safety monitoring

Notice of Privacy Practices: A detailed Notice of Privacy Practices will be provided separately, explaining your rights regarding your health information.

7Risks and Complications

General Risks: All medical procedures carry inherent risks. Common risks associated with our treatments may include:

• Temporary pain, swelling, or bruising at injection sites
• Rare allergic reactions to medications or treatments
• Infection (extremely rare with proper sterile technique)
• Temporary increase in symptoms before improvement
• Need for additional treatments or alternative approaches

8Limitation of Liability

Scope of Liability: Our liability is limited to the direct costs of the services provided. We are not liable for:

• Indirect, consequential, or punitive damages
• Lost wages or income due to treatment time
• Pain and suffering beyond what is directly caused by negligence
• Results that do not meet patient expectations when care meets standard practices

Medical Malpractice: Nothing in these terms limits our liability for medical malpractice or gross negligence as defined by applicable law.

9Website Terms and Digital Services

Website Use: Our website is provided for informational purposes and appointment scheduling. Users agree not to:

• Use the site for any unlawful purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Copy or reproduce content without permission

Online Information: Website content is for general information only and does not constitute medical advice. Always consult with our medical professionals for personalized treatment recommendations.

Technical Issues: We are not responsible for technical failures, internet connectivity issues, or other factors beyond our control that may affect website functionality.

10Intellectual Property Rights

Ownership: All content on our website, including text, images, logos, and treatment protocols, are the intellectual property of Shingle Creek Medical Group or used with permission.

Restrictions: Users may not reproduce, distribute, or create derivative works from our content without written permission. This includes medical information, treatment descriptions, and proprietary techniques.

11Termination of Services

Patient-Initiated: Patients may discontinue services at any time but remain responsible for payment of services already rendered.

Provider-Initiated: We reserve the right to terminate the doctor-patient relationship for:

• Non-compliance with treatment plans or instructions
• Inappropriate behavior toward staff or other patients
• Failure to pay for services
• Providing false or misleading medical information
• Other circumstances that compromise the therapeutic relationship

Transition of Care: When appropriate, we will assist in transitioning care to another provider and provide necessary medical records.

12Governing Law and Dispute Resolution

Applicable Law: These terms are governed by the laws of the State of Minnesota and applicable federal regulations.

Dispute Resolution: We encourage patients to address concerns directly with our office first. For formal disputes:

• Medical malpractice claims are subject to Minnesota’s medical malpractice statutes
• Other disputes may be subject to binding arbitration
• Venue for any legal proceedings will be in Hennepin County, Minnesota

13Updates to Terms and Conditions

Modifications: We reserve the right to update these terms as needed to reflect changes in our practice, regulations, or legal requirements. Updated terms will be posted on our website with the effective date.

Notification: Significant changes will be communicated to patients through our standard communication channels. Continued use of our services after changes indicates acceptance of updated terms.

14Severability and Entire Agreement

Severability: If any portion of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement: These terms, along with our Notice of Privacy Practices and specific treatment consent forms, constitute the entire agreement between the patient and Shingle Creek Medical Group regarding use of our services.